Purchasing and Licensing

Trials

Can I trial the product for free before purchasing it?

We offer client demonstrations of our cloud products and plans. Please contact us at admin@liveinspce.com
to request a demo.

Pricing

How much does the product cost?

Pricing is on application.

Are there any additional licences or costs to consider in using one of your products?

Luckily, the competitive costs for our products are all inclusive, with the exception of payment processing fees (Stripe) and responsive in-app contract distribution (DocuSign) which are charged to you directly.

Set Up Timescale

How long does it take to set up / implement a product?

8 weeks for the discovery and white labelling, and a further 8 weeks for implementation.

Training

What guidance would we have on how to use a product?

You will be fully trained on the product ahead of launch. When systems go live we provide comprehensive training for internal operational teams using the products, and to facilitate communications with external clients.

Ordering

How do I purchase products?

Following a demonstration you will be able to purchase a product by contacting your dedicated relationship manager or contacting us on admin@liveinspce.com

Payment

Which payment methods are accepted and what are your payment terms?

SPCE accepts the following payment methods:

Bank transfer on invoice for initial setup fees All  licence fees are processed automatically via credit / debit card and for automatic renewal. We do not accept AMEX. Invoices are distributed automatically to product account holders and their billing contacts via our platforms.

Bank transfer  — Can take up to 7-14 business days for bank transfers to clear through our banking facilities.

Renewals

Can I sign up for automatic renewal?

Yes! You will be given notice when the agreement is coming to an end and the option for automatic renewal.

Software Maintenance & Support

What kind of support does SPCE offer?

SPCE offers tiered support for our products. Contact your dedicated relationship manager or email us on admin@liveinspce.com for more information. If your team depends on our products for many of its day-to-day activities, having a guaranteed direct line of contact with a dedicated relationship manager offers fantastic peace of mind. Renewing ensures that the privileges of software maintenance continue uninterrupted.

Privacy and Security

What is GDPR, and what is SPCE doing to comply?

GDPR stands for the General Data Protection Regulation and came into effect on May 25th, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU.
Our policy is to respect all laws that apply to our business and this includes GDPR. We also appreciate that our customers have requirements under GDPR that are directly impacted by their use of SPCE products and services. We are committed to helping our customers stay in compliance with GDPR and their local requirements.

As part of our commitment to GDPR compliance, we updated our Privacy Policy. Please refer to our policy page for further details at https://spcegroup.com/privacy-policy

Server Management

Where do you store integral product data and where are your servers located?

To achieve the best security and loading speeds, servers are based in regions closest to our global clients.

For UK and European clients, the data that we collect is stored in a single Availability Zone (AZ) using Amazon Web Services (AWS) servers within the European Economic Area (”EEA”), either in Dublin or London.

What is your server uptime SLA?

#TheGrid will be accessible twenty-four (24) hours a day, seven (7) days a week, with a 99.9% targeted uptime. 99.9% uptime means that for 99.9% of the time during any calendar month. Unavailability is a condition in which the service cannot be accessed, excluding during the planned maintenance window. Each instance of unavailability is a Service Outage.

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